Projector

Projector is the tool we use for hours entry at FP Complete. This is an absolutely vital part of your job! Without hours entry, we cannot properly bill customers, track burn down of contracts, and in the case of people paid hourly, can't pay you. You should enter and submit your hours on a daily basis. Ideally, you should set a daily reminder and enter hours at the end of each day of work.

Hours must be entered minimally each week, and must be fully submitted at the end of each month.

Useful links:

Which project to bill time against?

Generally speaking, you should bill your time against whichever project you are working on. This includes time spent planning, writing emails, meetings with coworkers, etc.

When should I bill time against internal projects?

The X-FPCO client in Projector is used for internally billable work. This applies to things like:

  • Approved training time that can't be billed against a customer (discussed below)
  • Internal-only meetings, things like the weekly engineering call
  • Sales and marketing activities that can't be assigned to a specific customer

Do I need to enter time for vacation, sick leave, etc?

It is not necessary to enter time off in your timesheet, though feel free to use the "Time off" entry if you find it helpful. What is important is, if you have scheduled time off, to request time off so that we know in advance that someone will be unavailable.

When is training customer-billable?

The general rule is: if there's a skill set that our customer should reasonably expect we already have when starting, the training time should be billed internally. Otherwise, it should be customer billable.

For example, if a customer has hired us to do Rust or DevOps work, and an engineer needs to learn the basics of Rust and DevOps, that time would be internally billable.

By contrast, learning specific details of the customer project, learning specific AWS services that the customer needs us to use, or exploring more advanced topics of Rust, would all be customer billable.

If you're not sure: ask your manager for guidance.